14
Problem—Solution Guide
Before calling for service, review the Problems, Possible Causes, and Solutions in this table:
Problem Possible Cause Solution
Nothing works.
Cooktop not connected to power source Have a licensed electrician connect the cooktop to a working power supply
Power supply is off Verify that power is on at the circuit breaker/fuse box; check for tripped circuit breaker/blown fuse
Power failure Call your power company
Cooktop chassis interior overheating Ensure the cooktop vent holes are clear
Unexpected
cooktop operation
Residue, fluid, etc on control panel
Spills on control panel can affect cooktop operation; dry area with clean cloth, reset control(s);
keep objects away from controls
Power surge
A power surge from your home’s electricity source can shut down cooktop; reset controls to
resume operation
Empty cookware may shut down cooktop Do not put empty cookware on cooktop or let pans boil dry
Cook zone cycles
on/off at quicker-
than-normal rate
Cookware not centered in cook zone Reposition cookware
Bottom of cookware not flat Use flat-bottomed cookware
Cookware too small for cook zone Use smaller cook zone or larger cookware
Non-magnetic cookware Check for “induction” symbol; try different cookware
Cookware/cooktop
vibrates/buzzes
Non-magnetic cookware Ensure cookware meets requirements; (see Pg. 6)
Cooktop/cookware is wet/greasy Before use, ensure cooktop/cookware is clean/dry
No Pan Detected
designator flashes
• No cookware on cook zone
• Non-magnetic cookware
• Cookware bottom curved/warped
Use proper cookware; (see Pg. 6)
Cookware not centered on cook zone Center cookware on cook zone; (see Pg. 6)
Cookware too small for cook zone Move cookware to smaller cook zone
Food does not
heat or heats too
slowly
No power In this table, see Problem > Nothing Works
Non-magnetic cookware Check pot for “induction” symbol; try other cookware
• Cookware on wrong cook zone
• Non-magnetic cookware
• Cookware bottom curved/warped
Use proper cookware; (see Pg. 6)
Cookware not centered on cook zone Center cookware on cook zone; (see Pg. 6)
Cookware too small for cook zone Move cookware to smaller cooking zone
Insufficient voltage Have a licensed electrician check voltage supply
E2 error code
appears
Overheated element beneath cook zone
Turn off cook zone, let element cool; ensure chassis vents are clear and no inappropriate items
cover cooktop; if element does not reset and start working after cooling, call for service
Spills or items on/near controls Clean up spills; move items away from controls
Reset cooktop Turn off power to cooktop, wait 10 seconds, restore power; if error code returns, call for service
Before You Call for Service
Parts and Accessories
To order parts and accessories, contact your Dacor dealer or visit www.everythingdacor.com.
Description Part No.
Dacor Cooktop Cleaning Creme A300
Razor blade scraper (Ceran scraper) 82499
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